Privacy Policy
Diamond Back Express Inc. is committed to protecting the privacy and confidentiality of all client and visitor information.
Diamond Back Express Inc. ("DBX," "we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information collected from clients, partners, vendors, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in connection with our white-glove logistics services and digital platforms.
By using our website or engaging our services, you acknowledge and agree to the practices described in this Policy.
2.1 Information You Provide Directly
We may collect the following categories of personal information when you contact us, request a quote, or engage our services:
- Full name and job title
- Company name and business address
- Email address and phone number
- Shipment details, cargo descriptions, and logistics requirements
- Billing and invoicing information
- Communications and correspondence with our team
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- IP address and browser type
- Pages visited, time spent, and referring URLs
- Device identifiers and operating system
This data is collected through cookies and similar tracking technologies. You may configure your browser to reject cookies; however, certain features of our site may not function properly as a result.
DBX uses collected information for the following business purposes:
- Providing, coordinating, and fulfilling logistics and freight services
- Processing quotes, invoices, and service agreements
- Communicating service updates, scheduling, and operational requirements
- Complying with customs, regulatory, and export control obligations
- Maintaining records required by applicable law
- Improving our website functionality and user experience
- Responding to inquiries submitted through our contact form or general email
DBX does not sell, rent, or trade personal information to third parties. We may share your information with:
- Logistics and freight partners (including air and ground carriers) as necessary to fulfill your shipment
- Customs brokers and government authorities as required by applicable import/export law
- Technology service providers supporting our website and CRM operations, under confidentiality obligations
- Professional advisors, including legal and financial counsel, bound by confidentiality
- Regulatory or law enforcement authorities if required by applicable law or court order
Any third parties with whom we share data are obligated to use such information only for the purposes for which it was shared.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with applicable legal and regulatory requirements, and to resolve disputes or enforce our agreements. When information is no longer required, it is securely deleted or anonymized.
DBX operates across international jurisdictions, including Canada and the United States. As part of delivering our logistics services, your information may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers are conducted in compliance with applicable privacy laws.
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. While no data transmission or storage system can be guaranteed to be 100% secure, we are committed to maintaining industry-standard security practices.
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your information, subject to legal obligations
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us using the information provided in Section 10.
Our website may contain links to third-party websites or services. DBX is not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Diamond Back Express Inc.
- Email: inquiries@diamondbackexpress.com
- Phone: (905) 355-5144
- Address: 212-4515 Ebenezer Rd, Brampton, ON L6P 2K7
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Your continued use of our services following any update constitutes your acceptance of the revised Policy.
© 2025 Diamond Back Express Inc. All rights reserved.
Our team is available to address any data privacy questions or requests.
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